At Send, we do our best to provide a smooth and reliable experience. If something doesn’t go as expected, let us know — we’ll do everything we can to make it right.
How to Make a Complaint
You can contact Send Support through the app or by visiting our Help Center. Choose whatever’s easiest for you.
Once we receive your complaint — whether you reach out directly or a support agent identifies an issue — we’ll start working on it right away.
Some situations may need more information or involve a specialist on our team. If that’s the case, we’ll reach out and keep you in the loop.
For more complex issues, we’ll take the time to fully review the situation and send you a written response once the investigation is complete. How long this takes can vary depending on the type of complaint.
External Complaint Options
If you're not satisfied with our response, or you'd prefer to contact an outside organization, here are some additional options:
Consumer Financial Protection Bureau (CFPB)
Phone
(855) 411-2372
(Monday–Friday, 8AM–8PM ET)
Mail
Consumer Financial Protection Bureau
P.O. Box 27170
Washington, DC 20038
New York Residents – NYDFS
If you live in New York and have a complaint related to Bitcoin or digital asset transactions, you can also contact the New York Department of Financial Services (NYDFS).
Online
dfs.ny.gov/complaint
Phone
1-877-BANK-NYS (1-877-226-5697)
Mail
Consumer Assistance Unit
New York State Department of Financial Services
One Commerce Plaza
Albany, NY 12257