Last updated: 10 November 2026.
What is changing?
Canton Wallet is back online. While it was offline, we moved it to a new, more secure validator. A validator is the server that hosts your wallet on the Canton Network.
To finish moving your wallet, we need your approval. The next time you sign in, you will be asked to approve a one-time security upgrade with your passkey. It takes about a minute. We are sorry for the disruption while Canton Wallet was offline.
Your wallet and funds
Your wallet address and assets stay the same. The upgrade only changes which validator hosts your wallet. It does not send or spend anything, and there is no charge.
Some transfers into your wallet, such as incoming CC, will not work again until you approve the upgrade, so please approve it the next time you sign in.
What to expect when you sign in
Step 1: Sign in to Canton Wallet
Go to cantonwallet.com and sign in with your passkey as usual. Use the passkey you first created your wallet with.
Step 2: Review the security upgrade
You will see a screen titled Security upgrade. Before you approve, check that it shows these details:
Wallet party ID: your wallet's address. It does not change.
Added participant: Send's new validator, with Confirmation permission.
send-mainnet-1::
12203aebedaea4b82fe78c5f1f641bf9a61037825b7188256de307a30ac31bcaa0f8
Removed participant: Send's old validator, with Confirmation permission.
send-cantonwallet-1::
1220f1b0d7a83c7eaaf6d712d95d5952ea2c801238af9c342e8d83c87dfc45c999dc
If the added participant is anything else, do not approve. Contact Send support instead.
Step 3: Approve with your passkey
Click Approve security upgrade, then confirm with your passkey (for example, Face ID, Touch ID, or your password manager).
Step 4: Keep the page open while it finishes
You will see "Your approval was submitted", then "Your validator change is confirmed" while we set up CC transfers and automatic merging on the new validator. You may be asked to confirm with your passkey again during these steps.
If you see "This is taking longer than usual", leave the page open. It continues automatically.
Step 5: You are done
When the upgrade is complete, your wallet opens as usual. You only need to do this once.
Pool Party
Pool Party is temporarily paused. We will update this page when it is available again.
If something does not look right
"This upgrade needs the passkey you first created this wallet with." Sign out, sign back in with the passkey you used when you created the wallet, and try again. Nothing on your account has changed.
"Security upgrades are paused right now." We have paused upgrades for a short time. Nothing on your account has changed. Please try again later.
Your wallet opens without a Security upgrade screen. Email us at [email protected] with your wallet's party ID (shown under your username, with a copy button) and we will check your wallet for you.
Any other error. Click Check again or try once more. If it keeps happening, contact support.
Send Safe owners
Safes are upgraded separately. A Safe can only be upgraded after enough of its owners have upgraded their own wallets: at least as many as it needs to approve a transaction (for example, 2 of 3 owners). Upgrade your own wallet first (Steps 1 to 5) and ask your co-owners to do the same. We open the Safe's upgrade once enough owners are ready.
When a Safe you own is ready, you will see a Security upgrade screen for it when you open your wallet, and it also appears in Pending Signatures. Review it, check that any added participant is the same send-mainnet-1 ID shown in Step 2, and click Approve hosting update. The Safe moves after enough owners approve, and its party ID and assets stay the same.
After the Safe has moved, you may be asked to update its signing keys so they match its current members. Review the change and click Sign. Clicking Continue to wallet on either screen leaves the review for later, and you can come back to it from Pending Signatures.
Stay safe
Only approve the security upgrade inside Canton Wallet at cantonwallet.com. Send will never contact you first to ask you to approve an upgrade, share your passkey, or follow a link to "verify" your wallet. Before you approve, check that the added participant matches the one in Step 2. If someone contacts you about the upgrade outside the wallet, do not respond, and let Send support know.
Questions or help
If you need help with the upgrade, contact Send support and we will help you through it.