Loading your card
Your Send Card is prefunded: you move money onto it from your Send balance before spending.
Go to the Card tab
Choose to add funds
Enter the amount
Confirm with your passkey
Your card balance updates once the deposit completes. If it doesn't appear right away, restart the app.
Checking your balance
Your card balance is shown in the Card tab, separate from your main Send balance. Card spending only draws from the loaded amount.
Locking your card
If you think your details have been exposed, or you just want to stop spending, lock the card. Locking blocks transactions immediately and is reversible — unlock it whenever you're ready.
Lock first, then contact support. It's the fastest way to stop anything further.
Reissuing your card
If your card is lost, compromised, or you want a fresh number, you can reissue it.
What happens when you reissue:
You get a new card number
Your loaded balance carries over to the new card
The old card stops working immediately: all payments on it stop
Any wallet you'd added the old card to (Apple Pay, Google Wallet) needs the new card added again
There's a limit of 3 reissues per account. Each reissue has a cost to us, so the cap keeps things sustainable. If you need another beyond that, contact support.
Closing a card
You can't fully close a card at the moment, locking it is the way to stop it being used. Full card closure is something we'll add later.
Good to know
One active card at a time
Reissuing is the fix for a lost or compromised card, not closing
Locking is instant and reversible
Restart the app if a balance looks out of date